“We are working to restore service and will provide updates as soon as possible.'
On Monday morning, AHS said 811 was “available in a limited capacity” and wait times for Health Link would be longer than usual.
Emergency Medical Services dispatch is functioning with back-up procedures and calls to 911 were not affected, AHS said. Those with an emergency were asked to call 911. “Our teams are currently using downtime procedures, which are immediately put in place if an electronic system isn’t available,” AHS said in a statement. “This ensures we can continue to provide patient care.”“We’ve been tracking for a couple of hours now,” Dr. John Cowell, AHS’ official administrator, said at an unrelated news conference Monday morning.Story continues below advertisement
“The clinical support — Connect Care and NetCare — is down and of course, everybody knows that’s not a good thing.”We are currently experiencing a province-wide network outage which is impacting some services. 8-1-1 Health Link is unable to receive calls at this time. If you have an emergency, call 9-1-1.— Alberta Health Services Read more:
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