Alaska Airlines is pushing passengers to load boarding passes on their smartphones by removing airport kiosks that can be used to print the passes.
The airline has removed kiosks at nine airports so far, including Portland International in Oregon. It is telling customers to use Alaska’s app to download boarding passes or print them at home.
The Seattle-based airline lost $142 million, as it was weighed down by higher fuel and labor costs during what is traditionally its weakest quarter of the year. Alaska stuck to its forecast that it will earn between $5.50 and $7.50 per share for the full year.Getting rid of kiosks is not expected to affect Alaska’s financials one way or the other, although CEO Ben Minicucci said it will help the airline grow without adding more airport space.
“What you’re going to see in the future are people only needing to check bags that are going to be milling around in the lobby,” he said.
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