“We apologize to customers that their full meal service was not available and that we had to wing it on this occasion.” British Airways wrote in a statement to TODAY.
The 12-and-and-half hour flight from Turks and Caicos to London made a stop in Nassau, Bahamas, where crew members entered the airport terminal to buy the KFC buckets.
The British Airways spokesperson also said that passengers received a refreshment voucher from the airline upon arriving at Heathrow Airport. They cited “unforeseen circumstances” in causing the incident, but did not provide details about why the crew was unable to provide the standard meal service.that the incident occurred because the catering carts weren't chilled properly.
“Amazing how BA can email all passengers, as we landed at LHR about the situation, however you then put the onus on customers to complain rather than offer a solution and compensate everyone accordingly,” he wrote in aIn a now-deleted Instagram video, flight attendants can be seen holding KFC buckets in the aisles and handing out chicken to passengers with tongs. The user who posted the video called the whole scene “an absolute disgrace.
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