Some airline perks seem to be getting out of control.
But maybe a better question is: Who asked for this? The airline passengers I talk to just want a reasonable amount of personal space, the ability to check a bag and maybe a meal on longer flights.Of course, airline passengers aren't clamoring for showers on planes. Here's the conventional wisdom: All the luxury cars and first-class lounges are just a marketing ploy designed to lure in the big spenders.
But the conventional wisdom may be wrong. It assumes the folks in the back of the plane asked for a service-free flight or are getting a bargain. But they didn't – and they aren't. They want to be treated like valued customers, but they end up paying extra for everything. Plus, at the end of the flight, they sign up for the airline's addictive frequent flyer credit card, which just ends up getting them into more debt while enriching the airline.
Passengers with a conscience are a little uncomfortable with this arrangement. Barbara Glavish, a retired occupational therapist from Incline Village, Nevada, saved all of her American Express Rewards points for an amenity-rich flight to France recently. And what a flight it was! "It’s ridiculous, the lengths the airlines go to putting in more seats and reducing service for the majority of the traveling public," she says."I remember when coach class was like first-class domestic these days."
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