A fight broke out on a Cathay Airline flight over a reclined seat and descended into xenophobic insults and harassment.
“We will deny future travel on any Cathay Group flights to the two customers involved in this incident,” the company said, after a woman was seen being verbally abused by a married couple.from ever flying with them again, after a fight broke out over a reclined seat and descended into xenophobic insults and harassment.flight from Hong Kong to London, England, on Sept. 17.
The middle-age husband and wife, she said, continued to harass her for about 30 minutes, pushing on her seat back and scolding her in Cantonese.While people from Hong Kong mainly speak Cantonese, those from mainland China mainly speak Mandarin. She said when she asked for help from a flight attendant, it was suggested that she straighten out her seat.
Apologizing for the incident, Cathay Pacific said in a statement on the weekend that it has banned the couple from its flights.
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