AirAsia and AirAsia X fined RM200K each for charging processing fees
Malaysian Aviation Commission has fined AirAsia Bhd and AirAsia X Bhd RM200,000 each for charging processing fees on credit card, debit card and online banking transactions. According to the official statement, this is in line with their efforts to protect consumers from being unfairly charged by airlines.requires airlines to provide full disclosure of the final price of the airfare.
The Commission is empowered to impose a penalty not exceeding RM200,000, and in the case of second or subsequent noncompliance, an amount ten times of the financial penalty which was imposed for the first non-compliance.
At the time of writing, AirAsia is still charging a processing fee for card transactions unless it is made via BigPay prepaid card. According to AirAsia, the processing fee is used for ongoing administrative, maintenance and development costs of AirAsia’s online systems to ensure a secure and safe booking environment.
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