Calls to Air Canada’s customer service line yesterday and today prompted a recording that said call volume has temporarily exceeded the company’s capacity to answer or even place callers on hold
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Air Canada says it will waive cancellation charges and rebooking fees for Max 8 flights within three weeks of the original travel date. “Obviously we lose our markup,” he said. “We have to call every single [Max 8] customer and check for alternate dates.” The Calgary-based company has a no-fee cancellation policy for flights related to the Max 8, though rebooked flights may cost more.
Mary Jane Hiebert, who chairs the Association of Canadian Travel Agencies, said the virtual blanket ban on the more than 375 Max 8s in service across the world will snarl up the global flight grid.
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