Airlines’ poor implementation of the rules that govern codeshare flights can result in overbilling and a lack of clarity, says head of advocacy group
The case of a Montreal resident who was charged twice for luggage on both the outbound and return segments of an international trip shows the potential pitfalls of booking with a certain airline when another carrier is going to operate the flight, consumer advocates say.
The case highlights how poor implementation by airlines of the rules that govern what’s known as codeshare flights can result in overbilling and a lack of clarity for consumers about who’s to blame, said Gabor Lukacs, president of Air Passenger Rights, an advocacy group.Ms. Diptee said she shares the same worry, adding that the experience has left her leery of codeshare arrangements, where an airline sells seats for flights operated by a different carrier.
On both occasions, she said United personnel argued she owed the fees, even though her Air Canada reservation clearly indicated her checked luggage was included in the ticket she’d already paid. Peter Fitzpatrick, a spokesperson for Air Canada, said in an e-mail that the airline that should set luggage fees is the one whose designator code is indicated on the first flight segment of the customer’s ticket.
In Ms. Diptee’s case, that was also Air Canada. Ms. Jankowski said in a separate e-mail that it appears United mistakenly charged her.
Air Airline Flight Luggage Case Carrier United CTA International Air Transport Association Air Canada
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