Air Canada passengers Siok Har Lim, Garth Jackson, Christopher Bailey, and Dejan Ratkov and his wife and son.
Go Public heard from six people on four different flights who had their return tickets cancelled after Air Canada incorrectly deemed them “no-shows” on earlier flights, requiring them to buy new tickets home. An expert on boarding methods for plane passengers says the issue is a safety concern.
"I don't understand why Air Canada is saying what they're saying," Lim recalled. "Because I actually did board that flight."Not wanting to be stranded in a foreign country on her own — with no ability to communicate with anyone, and only one hour before her flight was set to depart — Lim was forced to purchase a new ticket home, for $2,550.
"If it is a systemic problem, like their computer systems not talking to each other, they should get it fixed," said John Milne, an associate professor of engineering and management at Clarkson University in Potsdam, N.Y. He insisted there was no safety issue because passengers went through airport security and had to validate their identification at the gate prior to boarding.
Air Canada also incorrectly deemed Garth Jackson a "no-show" on a flight from Toronto to Tampa, Fla., last September and cancelled his return flight. Ratkov was forced to pay $2,000, the cheapest tickets he could find, to get his family back to Toronto from their ski trip in Banff, Alta.
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