Whether travelling by plane, train or automobile, francophone travellers are struggling to access services in their language, Canada's official languages commissioner said Tuesday.
Raymond Theberge said it's an ongoing struggle that has gotten worse in the last decade, especially as people begin travelling again.
The complaints are generally around a lack of bilingual services and staff, but his report also highlighted a lack of signage in English and French, and not having multilingual reservation systems. A spokesperson for Air Canada said the company is reviewing the findings and will take every opportunity to improve, because it takes every complaint brought forward seriously.
Bill C-13, which is being studied in the Senate, would grant the commissioner new powers and allow companies to be fined up to $25,000 for every breach of the act -- but Theberge said he doesn't necessarily believe it will make companies like Air Canada shake in their boots.
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