Masking violations were behind the deplaning of 25 passengers on an Air Canada flight this week, the airline says, though some customers were “mistakenly” removed.
passengers on an Air Canada flight this week, the airline says, though some customers were “mistakenly” removed.
“Our general policy is to not discuss incidents of disruptive behaviour on board our aircraft, but we can confirm the deplaning of passengers from flight AC866 on June 20 was related to non-compliance with Canadian government mask regulations, Canadian Aviation Regulations, as well as directives of our crew,” the airline said in a statement Thursday.Air Canada acknowledged some passengers shouldn’t have been removed.
Two passengers who say they were masked and following directions when they were deplaned told the Star on Thursday that Air Canada had yet to contact them. “We just did what we were told,” said Trumpess, tearing up. “We were in shock. … It was a horrible situation.” That flight was also delayed, this time by four hours, the couple said, missing their connection. By the time they got to Heathrow, it was Wednesday evening, a day and a half after they were initially supposed to arrive home. And their luggage was nowhere to be found.
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