Air Canada says its customer service employees have ratified a new collective bargaining agreement.
Grounded Air Canada planes sit on the tarmac at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, April 28, 2021. An arbitrator has ordered Air Canada to grant back pay to seven pilots denied religious exemptions from the airline's mandatory COVID-19 vaccination policy.
THE CANADIAN PRESS/Nathan Denette MONTREAL — Air Canada says its customer service employees have ratified a new collective bargaining agreement. The agreement with Unifor applies to about 6,000 employees across like contact centres, customer relations, concierges and other business segments. The airline says it marks the third collective agreement ratified this year, following ones with flight operations crew schedulers and in-flight crew schedulers.
Unifor says the agreement delivers strong gains, including 21 per cent in compounded wage increases, strengthened pensions, greater job security and more. The union says the agreement will see a 12 per cent wage increase in the first year, followed by annual increases of three per cent in each of the next three years, as well as a signing bonus upon ratification.
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