If you invest in developing the skills to analyze, interpret and communicate what AI produces, you will likely come out the winner. Humans are still needed for creativity and critical thinking.
Many workplaces are now using artificial intelligence tools to automate tasks such as data entry, billing and collections, customer service and scheduling. If that sounds like most of your job description, then should you be worried? The answer is “Probably.”
So yes, AI may steal your job. But all is not lost. Humans can’t compete when it comes to gathering and processing data, but we can differentiate ourselves elsewhere. Only humans can oversee strategy, balance conflicting business priorities and ensure that ethical guidelines are followed. Probably of most significance, there is no machine that can build trusting relationships with customers, clients and colleagues; that can only be done by living, breathing human beings.
Expand your emotional intelligence In a world where communication is increasingly facilitated by technology, your emotional intelligence is what will separate you from the crowd. Understanding automation and data analytics will position you as an innovative expert. But creating trust, showing empathy and building and maintaining relationships will establish you as a trusted adviser to your customers, clients and colleagues.
Embrace lifelong learning The world of AI is dynamic, marching steadily forward, with no end in sight. As AI evolves, it is essential to stay informed about new developments, capabilities and opportunities. This could mean taking courses, engaging in online learning, reading and learning from colleagues and mentors.
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