Advice: Flight canceled? Luggage lost? Whether you want to avoid endless security lines or get a refund and just go home, here are our best tips for managing airport meltdowns this holiday season.
One of the quickest ways to get a response from your airline is by messaging them directly through their website or mobile app. Your first exchanges are likely going to be with a “virtual assistant” or chatbot, which can handle some basic needs. If your situation can’t be solved via bot, try messaging words such as “representative,” “agent” or “help” — they may send your case to a real human.
Try calling an airline’s international customer service centers, such as offices in Canada, Mexico or the United Kingdom. Before you do, though, make sure your phone plan includes international calls. If international call centers aren’t fast enough, turn to social media for assistance by tweeting at or sending a direct message to the airline. Wherever you get through to someone, be as nice as possible; these people deal with angry travelers all day long. Not only is it the right thing to do, but you’re more likely to get your way.
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