In 20 years of operation, the city's 311 line has fielded 525 million service requests, from New Yorkers wanting to know what to do about live goats inside their apartment building to reporting neighbors for 'waving to everyone on the block.'
Donate NowOne New Yorker tried to file a noise complaint about their refrigerator. Another wanted to know how to boil a live chicken. Others asked if they could claim their pets as dependents on their tax returns, or what to do when a live goat was chained inside their apartment stairwell.
In 20 years of operation, New York City’s 311 line has fielded 525 million service requests, according to a this week by City Hall to mark the milestone anniversary for the popular city service. Most of the calls were routine complaints about noisy neighbors, heating outages or parking tickets.“A raccoon is eating lasagna on my porch,” a 2014 caller told a 311 operator.
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