Open communication and family values helped the family business survive market disruptions
Ingersoll Paper Box was founded in 1922 by Robert Skinner. Today, the fourth-generation, family-run paper-packaging manufacturer has 80 employees and an 85,000-square-foot manufacturing facility. It's currently run by Sarah Skinner , who succeeded her father, David .In the late 1990s, Ingersoll Paper Box – a fourth-generation paper-packaging producer – got a call from one of its biggest customers, saying it would no longer need IPB ’s services. For 50 years, IPB , based in Ingersoll, Ont.
While the moment initially felt like a collapse of what the family worked so hard to build, it was part of a larger transition away from a dependence on the automotive sector, altering the company’s course from a small-town carton producer into a global player in paper packaging. It wasn’t until 1968 when Sarah’s father, David, joined the company that IPB began thinking globally. Around the time David took over as president in 1982, IPB inked a deal with multinational conglomerate 3M. It marked a major transition for the company – from serving local to global clients, signalling a major test in IPB’s capacity.
“When we got into the pharmaceutical market, we had to set ourselves apart because there’s not a lot of big companies that want to deal with a small company in Ingersoll,” says Sarah. IPB promised a quick turnaround on small orders, which meant convincing its suppliers to offer consignment on raw materials and producing its own specialized cardboard. “We always had something on the floor for certain customers,” she adds.
Sarah says her vision for IPB sometimes caused tension with her dad. When the two were overwhelmed by business decisions, they’d go for lunch. “We would talk about things that needed to get done and how we were going to do it,” she says.
Adveditorial Business Family Business Ingersoll Paper Box Ipb Ipb Canada Paper Carton Producer Paper Packing Supplier Family Manufacturer Fourth Generation Business Fourth Generation Family Business Family Business Longevity Maintain Longevity Family Business Family Business Legacy
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