Ontario’s new long-term care legislation comes into effect on Monday. Will it help families and homes resolve disputes?
adds a few new “whistleblower protections” but with no ministry plan to resolve conflict, Ontario’s troubled nursing home system is set for more confrontation. And families are flexing their power.
Samantha Peck, executive director of Family Councils Ontario, says homes need proactive support from liaison or social workers. FCO supports family councils in homes. “They can prevent an issue from getting to the point where it has become toxic,” Peck said. Calver was banned from her husband’s room but, if she met strict rules, she could see him in common areas. In the 27 months following the ban, which included COVID-19 lockdowns, Margaret said she was able to “touch” Wayne fewer than 40 times before he died last fall.
Halton’s letter said staff had filed a union grievance due to “ongoing negative interactions with you.” It said Nikolich tried to “belittle, bully, harass, and intimidate” workers. The Ontario Public Service Employees Union said it could not comment. In 2020, Julie Perl began sending complaints to government bureaucrats and politicians about the management of Toronto’s not-for-profit Villa Colombo, home to her 96-year-old mother, Clotilde.
Perl, a retired Workplace Safety and Insurance Board human resources manager, disagreed with Villa Colombo’s assessment. Two families interviewed by the Star spoke of rushed staff, falls that caused injuries, a ministry abuse violation and their allegations of management incompetence. During a Zoom “town hall,” Hunka said she told managers that, rather than sit in their offices, “why don’t you get off your fat asses” and fix the problems. Another time, she said she spoke to a social worker, who walked away. Later, in the lobby, the same worker spoke to Hunka and Hunka told her to “run back to your office like a little rat.”
Sienna’s letter told Hunka to communicate through a general email address that would be monitored regularly. If the relationship could not be repaired, Sienna said it would help her mother find a different home. A second letter, noting the “rat” incident, said her actions caused “anxiety and stress.” It limited Hunka’s visits to her mother’s room and the outdoors, telling her to “make every effort to stay away from staff.
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