The WFPS is in the process of changing its triaging system to one that has five priorities, a change that aims to match each call with an appropriate response.
is called to a Maryland Street residence. There’s not much information available — crews gather it’s an overdose, but it’s unclear what kind.
This call, Wilkinson explains, is a Priority One call: an urgent situation that triggers a “lights and sirens” response. The WFPS says about 75 per cent of calls fall into that category, and until recently, all the others were classified as Priority Two: considered urgent, but not life-or-death.But the WFPS is in the process of changing that triaging system to one that has five priorities, a change that aims to match each call with an appropriate response.
Under the new system, the WFPS is able to assign low-acuity, Priority Four and Five calls to the DCSP. Both groups can communicate directly via radio, and it allows both groups to plan and assign crews accordingly. It’s the first time a Canadian emergency services agency has partnered with a non-EMS agency to respond to 9-1-1 calls in this way.
When operating in “degraded,” Priority Two calls — urgent, but not life-threatening — then go into a queue. Operators call every 30 minutes until a crew is assigned and paramedics arrive. Winnipeg isn’t the first jurisdiction to move from a two- to a five-priority system. The Ottawa Paramedic Service made the switch in April 2024, with results OPS Paramedic Chief Pierre Poirier says are promising.
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