Brampton Mayor Patrick Brown, speaking, talks about the reduction in 911 wait times in Peel Tuesday.
Wait times for people calling 911 in Peel are down 78 per cent in 2024, according to new data, which Brampton Mayor Patrick Brown called "extraordinary" at a news conference Tuesday.Posted: Nov 19, 2024 12:03 PM EST | Last Updated: 1 hour ago
Wait times for people calling 911 in Peel are down 78 per cent in 2024, police and regional officials say. Brampton Mayor Patrick Brown called the reduction "extraordinary" at a news conference Tuesday, and lauded police for making changes to ensure people in crisis can reach help faster.Officials attributed the swift change to a variety of factors, including hiring new staff, conducting an information campaign aboutThat system, police say, has processed over 75,000 hang-up calls. Previously, 911 responders would have to manually call back anyone who called but hung up.
Now, this new automated system will immediately call back if the person on the other end hangs up, and they can choose to connect with an operator if needed, or hang up if the call was an accident.
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