A Florida 911 dispatch supervisor had a Netflix movie playing while a caller unsuccessfully tried to get help after someone shot out her car's windshield, internal affairs investigation found.
As part of an internal affairs investigation, investigators pulled data from supervisor Julie Vidaud's computer and found the most used applications were Netflix, Hulu and Xfinity TV. They learned the Hilary Swank movie was playing for two hours during the time Herrera tried to get help.
Kirkland told Vidaud the call was handled so badly he would describe it as a"catastrophic failure," the report said. According to Kirkland, the 911 dispatcher who handled the first call from Herrera was fired. The second person was disciplined and has since been terminated.
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