Authorities asked residents to call their local law enforcement agency's non-emergency line if 911 isn't working.
"It wasn't a total system failure. Sometimes the line was busy, sometimes it would connect and drop, sometimes there was a delayed connection," Farole said.
Farole says she isn't aware of any public safety threat due to the outage. She says Grand Rapids police and city government swiftly communicated to the public the need to call non-emergency lines if unable to reach 911. Michigan State Police Lt. Derrick Carroll says he's not aware of people trying to reach 911 for help and not being able to receive assistance due to the outage.
MSP is not conducting an independent investigation into the outage, Carroll said. The agency expects to learn a definitive reason for the outage from Peninsula Fiber Network by Thursday."We are working our best to make sure this doesn't happen again," McCartney said."Every call is important and needs to be delivered."
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