Dispatchers have been working back-to-back shifts, meaning they’re often kept at work for up to 16 hours a day and 80 hours a week, per union representatives and three current dispatchers.
in which dispatchers accused the NYPD of breaching their contract by routinely requiring employees to work overtime. The plaintiffs also claimed the department was racially discriminating against 911 operators, who are predominantly people of color, and retaliating against dispatchers who took sick days or FMLA leave.
The NYPD did not respond to a list of questions from Gothamist about working conditions. In a statement, an unnamed spokesperson said dispatchers play a “vital role” in keeping New Yorkers safe. The city’s Independent Budget Office says that nearly all budgeted positions for 911 operators are filled — a claim that union leaders dispute. The union claims they’ve been told by management that about 400 of the city’s approximately 1,500 dispatcher positions are unfilled and are the reason for the long shifts and reminders about sick leaves.
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