Someone asked “What’s the worst case of computer illiteracy you’ve seen?” and netizens shared their best stories.
Despite being around for multiple decades at this point, some folks simply do not really get how to interact with a computer. This can be pretty frustrating if you need them to do something on said computer, but also quite“What’s the worst case of computer illiteracy you’ve seen?” and netizens shared their best stories. So get comfortable as you scroll through, upvote your favorites and be sure to write your own thoughts and experiences in the comments section below.
I worked for a law firm, and one of the administrators would print the PDF of the case from her email. She would then scan it back to her computer because it"downloaded to the documents folder so she could move to the case folder." Oh, one other. I had a user complain their coffee holder was broken. They were using the pop out CD/DVD tray as a cup holder!I work in a call centre, and one of my jobs is helping the call centre clients with basic computer troubleshooting.
There was also the prof trying to upgrade Windows via floppy disk on his 386 that he refused to replace/upgrade. This company prints the PDFs , sends them around their department for individual, handwritten makeup in various colors, scans that doc and sends it to their foreign offices for makeup where it is repeated, and red and that three timed scanned copy to us.. all in black and white.
I was doing the on-boarding orientation for a medical job maybe 8 years ago and this older lady kept trying using the pc like a tablet. Just couldn't figure out why the monitor wasn't a touch screen. She had no idea what the mouse and keyboard was for. Some one had to show her. She had to have been hired for evs. Or nutrition.
I once had someone who thought their Wi-Fi was down because their wireless mouse had run out of battery and needed new ones, think that's my favourite. When I worked as a field tech for a local university, I would have to fix PCs for clueless professors and admins all the time. My favorite was an admin that just needed a new monitor, nothing else. She was adamant that I make sure I put all her icons"back in the right place" after replacing it .
My stepdad has always been firmly against technology. He is so firmly against technology that he used to get upset if we used a solar calculator. Now, he is a brillant man and so very kind. He was a mason so his profession didn't need technology. He can do advanced math in his head. Brillant man. I used to do customer support for a major antivirus company, where most of the client base was 65+, and I have a ton of horror stories...
"But that was 6 years ago and I've had several printers since then! How do the chinese know I used to have one??"He ended up hanging up and telling me that I was of no help. In the year I worked at that place, I developed a deep hate for whichever societal force leads so many elderly folks to learn such a degree of helplessness.I was providing remote support for a factory and got a call from the plant manager who was trying to do a tour, he couldn’t log into a system. Turned out he was typing his username and password but then not pressing “ok”. He called me to ask how to log in while he had an audience. .
A 65 year-old coworker of mine worked the same receptionist job for 20+ years. We had a site-wide internet outage and she was convinced it was because some cables at her desk had gotten unplugged “this is wireless, it just needs to get plugged back in” she insisted .
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